If for some reason, you are unhappy with your purchase, you can return the item but there is a restocking fee of 20% of the purchase price. For jewelries with only diamonds, the restocking fee is only 10% of the purchase price.
If you are looking to exchange the item with something of a higher value from the store, we can help you exchange by giving you store credit that is equal to 90% of the purchase price of your item. This only applies when you are exchanging for an item of a higher value. If you are exchanging for an item of a lesser value, the 20% restocking fee will still apply.
When exchanging or returning a piece of jewelry, our trained staff will make sure that the jewelry and gemstones involved are not damaged. If any signs of damage is detected, we reserve the right to deduct more for the restocking fee.
Products that are customized will not be bought back or viable for exchange.